Now at days we are living in a fast-paced digital landscape, which concerns to businesses as they need to be constantly seeking innovative ways to connect with their audience, streamline operations and gain a competitive edge. Artificial intelligence (AI) has revolutionised many sectors, such as digital marketing, being a tool that companies use to refine their marketing tactics and secure a competitive advantage in the digital area.
In this article, we will explore case studies of how companies have successfully integrated AI-powered tools to enhance customer experiences and streamline marketing efforts.
Netflix: AI to personalised recommendations
Netflix uses AI to collect large amounts of data and analyses it to target the audience by recommending shows, movies and artwork. Netflix’s algorithm looks for patterns in the types of shows and movies a user watches and then makes recommendations based on similar content.
For example, a user who frequently watches crime dramas, Netflix’s AI would likely recommend similar shows or movies like Breaking Bad or The Blacklist. Nevertheless, the same user also watches comedy the algorithm might introduce a comedy recommendation that combines elements of crime, like Brooklyn Nine-Nine.
FARFETCH: AI to enhance its brand voice
FARFETCH attempts to tailor its communication with millions of users, as they use a tool called “Phrasee” that generates on-brand content with enterprise grade controls and content optimisation at scale. The AI systems analyse browsing behavior, purchase history, and preferences to offer tailored product recommendations.
This personalisation aligns with FARFETCH’S brand voice, which emphasises luxury, exclusivity, and a customer-centric approach.
Mastercard: AI intelligence to tackle competitive threats
Mastercard Payment Gateway Services (MPGS) faced constant challenges during global pandemic, where they had to required intelligence to tackle its competitive threats. They used “Crayon” which is an AI-powered platform that MGPS adopted to get the viewpoint of its competitors and predict threats coming their way.
With this tool and combined with AI it can track competitor’s activities across digital channels, such as product updates, pricing changes, marketing campaigns, and customer reviews, helping Mastercard filter through large amounts of data to detect relevant patterns shifts in competitor’s strategies.
Nutella: AI to create packaging
Nutella used AI with the help of a branding agency called Ogilvy Italia to create over 7 million uniquely designed jars and patterns of different design labels to stand out in terms of packaging and make its products more desirable and brand more speakable.
By this approach, it reinforced Nutella’s connection to creativity and personalisation, which resonated with consumers with a campaign named of “Nutella Unica”.
Volkswagen: AI to forecast buying decisions
Volkswagen uses AI to forecast buying decisions by leveraging machine learning models and advanced data analytics to predict consumer behavior, preferences, and market trends.
With this, marketers at Volkswagen decided to use AI so they could invest less in campaigns and upsurge their sales, cutting the hidden costs from the media agency they used to work with by better forecasting buying decisions and by this, Volkswagen dealership increased by 20%.
Conclusion
AI and Machine Learning are powerful tools that have become essential in digital marketing, offering companies, such as Netflix, Mastercard and Volkswagen, to innovate in different ways offering a more personalised experience for customers, enhance brand presence and gain competitive advantages. As AI continuous developing, its role in digital marketing will keep growing, giving brands a tool to create more impactful data-driven campaigns in this ever-changing digital landscape.
References
Kaur, F. P. (2025, 8 January). 10 Creative AI in Marketing Examples and Use Cases. Mailmodo. https://www.mailmodo.com/guides/ai-in-marketing-examples/
Olumide, S. (2024, 17 July). The Role of AI in Digital Market. https://www.kdnuggets.com/the-role-of-ai-in-digital-marketing
Bansal, D. (2024, 28 June). Council Post: The role of AI in Digital Marketing: What you need to know. Forbes. https://www.forbes.com/councils/forbesbusinesscouncil/2024/06/28/the-role-of-ai-in-digital-marketing-what-you-need-to-know/
Sa. (2023, 7 October). Case Study: How Netflix Uses AI to Personalize Content Recommendations and Improve Digital Marketing. Medium. https://medium.com/@shizk/case-study-how-netflix-uses-ai-to-personalize-content-recommendations-and-improve-digital-b253d08352fd
The Drum. (2017, 1 June). Nutella: advert-top-1 by Ogilvy Italy. https://www.thedrum.com/creative-works/project/ogilvy-italy-nutella-nutella-unica